Due to Covid-19, you may experience an increase in customer service, a quicker response time, and a chance to plan something fun. We are also doing all the serious stuff too. For more COVID stuff click here.
Terms and Conditions
Definitions: Us: Mask Events (Leiander Pty. Ltd). You: The paying customer. Equipment: Your décor in accordance with the accepted quotation, and any additional décor that may be offered.
Scope: This quote or invoice is for supply, set-up/ pack down of theming and décor and any other service provided. This is for the equipment listed as per the quote only. If there are any changes to the original brief a new quote will need to be supplied.
Payment methods: We accept payment by credit card or direct deposit.
Damage Fee: Losses and damage to hire items caused through neglect, misuse, vandalism or theft must be paid for. Damaged items not returned to Mask Events will incur a replacement cost.
Hire Cancellation: In the event of cancellation by the hirer there will be no refund of deposits paid. *Please note: Deposits secure the booking, therefore, blocking other bookings to that date for those décor items. Cancellation of less than 48 hours of the delivery/install will result in total hire charges applying.
Event Management Services Cancellation: In the event of a cancellation of our professional services more than 7 days prior to the event, Mask Events will calculate all hours worked and any costs incurred (including mark-up) for the event to the date of the cancellation and issue a cancellation invoice/credit.
Any cancellation within 7 days of the event will result in all professional services and supplier mark up to be charged in total. All supplier costs (including any cancellations fees) incurred to the date of cancellation will be included in the final invoice/credit.
Inability to set up: In case of bad weather, including but not confined to wind and rain, some of the items you have paid for will not be set up. This is for the safety of yourself, your guests and the general public. Mask Events, and our staff, are solely responsible for making this call. These items will not be refunded should they not be set up, or should they need to be removed.
Liability: By Accepting our quotation, you agree that Mask Events, including all directors, staff and agents, are not liable for, and is released from liability in respect of, failure to have the Equipment ready for collection when the Hire Period commences; failure to deliver the Equipment in accordance with the delivery instructions; loss, damage or injury to any person, property, animal or thing resulting from the delivery, installation, inspection, use, dismantling and collection of the Equipment; the breakdown or failure of the Equipment; failure to provide equipment of the type and in the quantity specified in the Order; and defects in the installation of the Equipment at the Site.
Payment: Deposit: Must be received by Mask Events to confirm the date and the availability of our staff and equipment. Full Payment: Full payment must be received 7 days prior to your event if payment is direct to Mask Events. Bond: Your quotation may include a fully refundable bond. The bond is to be used for events that we incur costs, outside our control (force majeure). This may include, but not limited to, damaged or stolen equipment, additional time due to access or site conditions. Terms: All invoices are to be paid with 14 days of the date of the invoice.
Dry Hire: All goods must be returned by the following Tuesday otherwise an extra booking fee will occur. All linen returned with wax or mold stains, sashes still tied in knots or other damage will incur an additional charge or replacement cost. Tips to prevent mold or stains: Do not put linen in plastic, use linen bags provided. Separate stained items to prevent other items from staining. Let us know about stains, wax, mold – the quicker we get to them the more likely we can save them and avoid replacement fees.