Due to Covid-19, you may experience an increase in customer service, a quicker response time, and a chance to plan something fun. We are also doing all the serious stuff too. For more COVID stuff click here.
Frequently Asked Questions
When it comes to delivery and set up for your event we strive to make it as simple as possible. This is how our 3 Steps to Party system works.
Step 1 – Get inspired and choose what you want
Get lost down the rabbit hole with our wide range of event stylings items. Scroll through our extensive catalogue or use the search bar to find exactly what you want. Search by colour style or item. We have all the information you need like dimensions, sizes, and quantities. Once you have chosen your look, add the items to your cart.
Step 2 – Request a quote, and let collaborate
Now you’ve got your look sorted, send it a request for quote. Let us know your dates, and where you are, and we will get back to you with the final quote. We will work out delivery and set up costs and any special request that you may have. If you need any other questions answered, or just want some styling advice from our event stylist and interior designers let us know. You can choose for us to deliver and pick up for you. We can even do all the grunt work and set it up as well, leaving you to get ready to party
Step 3 – Approve and Party
Once you are happy, approve your quote and the magic will start. All the items you have selected will be reserved for you and your date. An invoice will be sent, and we will schedule our team to ensure that your event goes off without a hitch.
Don’t know if you should book us for your party, wedding pr event because of what is happening around the country? Don’t worry, we’ve got your back. We offer a full refundmon all in house hire equipment booked in, if the COVID restrictions are upgraded. We offer this up to 5 days before your Event date. Book now, get ready to celebrate and have piece of mind over these challenging times.
Updated 3rd July 2020. Based on your event being in Queensland and the current stage 3 of easing the restrictions issued by the Queensland Government.
We service most of South East Queensland and have managed events from Gympie down to Byron Bay. But hey, if you’d like to fly us to Bora Bora to manage your event, I’m sure we can arrange that as well.
Unfortunately, we can’t control the weather but in any case, we’ll be prepared for it. We will only go ahead with your event if there is no concern for safety or property and if you are happy to do so. If the event for example uses certain items like our archways, we may have to re-assess and work towards an alternate solution that will suit you. If there’s any danger, we’ll implement your wet weather plan.
If for some reason you need to cancel your event before the entire balance has been paid, unfortunately the deposit is not refundable. To give you piece of mind we block out your date, and your styling items in our system which means no one else can hire them.
Yes, you may, provided we have the items you require available. If the change is a big one, an admin fee may be applicable if there are extra hours involved in making the changes.
Yes, we do. Some of our items are one of a kind so the amount will be calculated on the value and rarity of the items you are hiring.
The replacement cost, plus an administration fee for this item will be taken out of the security bond. We simply ask that our items are treated with care a respect but we understand of course that accidents happen.
Yes, we require 25% to hold your date and items and recommend quick payment so that you can sleep easy knowing your selected items are tucked away ready for the big day.
Full payment is required 7 days before your event.
Yes, we do, however most credit cards will incur a surcharge or fee.
All event delivery and collection costs are priced once your inquiry has been received. Our delivery fees will vary depending on the size of your order and the location of your event. All delivery times are confirmed 7 days prior to your event date. For all hire services, we do our absolute best to deliver the day prior to your event, however, this may not always be possible so take advantage of our dry hire option and our team will prep and pack to have everything ready to go for your allocated time and date for collection prior to your event.
Yes, we have a minimum spend of $350.00 on all orders.
We understand that the number of guests may change throughout the duration of your event planning and we will ensure to revise your numbers in the weeks leading up to your event. Our team will be in touch with you when your balance is due and ask for your final numbers and revise the final invoice accordingly.