Frequently Asked Questions
We service most of South East Queensland and have managed events from Gympie down to Byron Bay. But hey, if you’d like to fly us to Bora Bora to manage your event, I’m sure we can arrange that as well.
Unfortunately, we can’t control the weather but in any case, we’ll be prepared for it. We will only go ahead with your event if there is no concern for safety or property and if you are happy to do so. If the event for example uses certain items like our archways, we may have to re-assess and work towards an alternate solution that will suit you. If there’s any danger, we’ll implement your wet weather plan.
If for some reason you need to cancel your event before the entire balance has been paid, unfortunately the deposit is not refundable. To give you piece of mind we block out your date, and your styling items in our system which means no one else can hire them.
Yes, you may, provided we have the items you require available. If the change is a big one, an admin fee may be applicable if there are extra hours involved in making the changes.
Yes, we do. Some of our items are one of a kind so the amount will be calculated on the value and rarity of the items you are hiring.
The replacement cost, plus an administration fee for this item will be taken out of the security bond. We simply ask that our items are treated with care a respect but we understand of course that accidents happen.
Yes, we require 25% to hold your date and items and recommend quick payment so that you can sleep easy knowing your selected items are tucked away ready for the big day.
Full payment is required 7 days before your event.
Yes, we do, however most credit cards will incur a surcharge or fee.
All event delivery and collection costs are priced once your inquiry has been received. Our delivery fees will vary depending on the size of your order and the location of your event. All delivery times are confirmed 7 days prior to your event date.
We understand that the number of guests may change throughout the duration of your event planning and we will ensure to revise your numbers in the weeks leading up to your event. Our team will be in touch with you when your balance is due and ask for your final numbers and revise the final invoice accordingly.